
Christine Laine, MD, MPH, senior deputy editor of the Annals of Internal Medicine, says that the most important advice for health economists wanting to submit their research to clinical journals is to remember the journal’s audience. Specifically, she says:
As a top-tier journal, the Annals of Internal Medicine publishes only 6% of the manuscripts it receives, and most of the HE-related articles are cost-effectiveness analyses that affect healthcare policy decisions.
Dr. Laine says that HE research will interest clinicians if the work is placed in a context that is relevant to clinicians’ priorities.
You’ve scrutinized the data, crunched the numbers and arrived at a solid risk assessment. But how do you communicate that information so that great-aunt Betty can decide whether to take your drug for her heart condition?
While other health economists understand you when you talk about the probabilities, costs and benefits of a particular outcome, it’s a different picture when it comes to a math-phobic general public.
So how do you get your message across to someone who may struggle to calculate the price of that shirt on sale for 30 per cent off? Keep the following tips in mind:
Ultimately, patients will evaluate risks and make health decisions based on a number of factors, including many that aren’t rational. That’s not going to change. But by presenting your information as clearly as possible, you can make sure they make a truly informed decision, not one based on misunderstanding or confusion.
Sustaining staff morale is about much more than delivering a wage slip at the end of the month. If the past few years of restructurings, closures, and layoffs in the pharma industry have taken a toll on the office mood, perhaps it’s time for a little shot in the arm.
The following nine-point guide can help you boost workplace satisfaction – and reap the rewards of a more motivated workforce, lower staff turnover, and a positive environment
Know your staff
Some employees are driven by results, others by process; some focus on the big picture, while others love details; some are introverts, and others wilt without lots of interaction. By taking the time to understand what makes each person tick, you can keep them motivated and create the conditions to help them thrive.
Communicate
Closed doors breed rumours and fear, so make a point of keeping everyone in the loop about corporate decisions and impending issues. Make sure your employees know how their work is having an impact. Finally, remember that communication is a two-way street. Ask for input, and take it seriously.
Offer support
When you provide training and mentoring, you’re sending employees the message that they’re worth investing in – and giving them the tools to succeed. Programmes can be formal or informal, in-house or external, just so long as they fit the specific needs and interests of your staff.
Give and get feedback
Employees shouldn’t have to wait for their annual review to find out how they’re doing. Give feedback regularly: praise an accomplishment or nip a problem in the bud before it becomes a big issue. At the same time, ask questions. Are they happy? Is there anything you could do to help them work more effectively?
Recognise good work
Who doesn’t like to be acknowledged for a job well done? Whether it’s an accolade at the weekly departmental meeting, a simple thank you in the hallway, or a formal corporate award, recognition lets people know that their efforts are appreciated.
Crank up the challenge
Boredom creates a breeding ground for discontent, so give your employees work they can sink their teeth into: a new project, for example, or the autonomy to make more decisions.
Tame the bureaucracy
It’s the bane of big organisations and the number one frustration for the people who work in them. You’re guaranteed to make your employees happier by minimising red tape and running interference as much as possible.
Foster camaraderie
Promoting better staff relationships doesn’t have to be touchy-feely or involve clinging to a rope 30 feet above the ground. Rather, it simply needs to get employees interacting in new ways. The better everyone understands one other, the more effectively you can all work together.
Add a spoonful of sugar
Small perks can sweeten the workday. An indoor putting green or corporate concierge may not be in your budget, but perhaps a departmental cappuccino maker is. Or consider no-cost approaches like offering flex time, dress-down Fridays, or an iPod-friendly work policy.
As health economics plays a more prominent role in medical research and public policy, participation in panel discussions – either in front of a live audience or behind closed doors – is becoming part of the job description.
Done well, panel discussions can provide important insights into a topic and can allow the audience to interact with experts with whom they might not otherwise have the opportunity to meet. Done poorly, panel discussions can either devolve into chaotic ponderings or become yet another exercise in didactic drudgery. Here are a few tips on how panel discussions should be held.
If you are a member of a panel:
If you are leading a panel:
A good panel discussion depends as much if not more on the panel leader than the panel members. The key is to find a panel leader who is willing and able to exert control.
Finally, public speaking is not only about you as a presenter. If you are asked to introduce a speaker:
The media can be a powerful vehicle for raising your profile, getting your message out and gaining credibility, but not everyone feels comfortable confronting a reporter’s microphone. If the mere thought makes your palms sweat, take heart. The following tips will help you stay calm and in control during your next interview.
Buy yourself time
When a journalist calls, never feel pressured to answer questions on the spot. Find out what publication or program the piece is for, who the audience is, and what the angle will be. Then schedule the interview for a few hours or days later. Even 15 minutes will give you a chance to collect your thoughts.
Focus on key messages: Take that time to decide what key points you want to communicate. Make them clear and snappy and bring them to life with a few telling examples or statistics. Then rehearse everything out loud until it rolls off your tongue smoothly. Practice does make perfect!
During the interview, don’t be afraid to take the initiative
If the reporter’s question isn’t giving you the opening you want, respond briefly and then segue to one of your messages by adding “I think a crucial point to remember is…” or “the real key to this issue is….”
Relax!
A few deep breaths before you begin will reduce muscle tension.
Worried you’ll forget an important fact?
For a print or a radio interview, keep a cheat sheet handy. And if you don’t know the answer to a particular question, just say so. Similarly, if an answer doesn’t come out perfectly, there’s no need to panic. Unless you’re doing live TV or radio, it’s fine to say: “I did a poor job of explaining that. Let’s try it one more time.” If you are live, a good trick is to say “in other words …” and then rephrase your response.
Duck the difficult questions
When a contentious question comes up, avoid it with a smooth segue. Briefly explain why you’re not prepared to respond:
Then follow up immediately with a phrase such as “but what I can tell you is…” or “but the point to stress is…” and return to one of your key messages. Voilà – you’re back in control!
A frequently overlooked professional skill – especially among scientists – is public speaking, yet the inability to effectively communicate your work can place significant roadblocks in your career.
Here are some ways to remove those blocks:
* Mary Gabb is a past President of her local Toastmaster’s club. Toastmasters is a nonprofit organisation.
When the Harvard Business Review published an article on emotional intelligence several years ago, it attracted a higher percentage of readers than any other article published in that periodical in the last 40 years – and the pace of growth continues. This year The First International Congress on Emotional Intelligence will be held in Spain [19–21 September] and the Sixth World Summit will be held in South Africa [10–12 September].
The increasing recognition of the power of emotional intelligence is global and illustrates its importance in business, where it’s said to help communication, self-direction, problem-solving, learning, creativity, and decision-making.
Emotional intelligence is the ability to identify, understand and appropriately use feelings. The term encompasses:
Emotional Intelligence has proven a better predictor of future success than traditional methods like the GPA, IQ, and standardised test scores. There now is a considerable body of research suggesting that an individual’s ability to perceive, identify, and manage emotion provides the basis for the kinds of social and emotional competencies that are important for success in almost any job.
Furthermore, as the pace of change increases and work makes ever greater demands on our cognitive, emotional, and physical resources, this particular set of abilities could become increasingly important. Hence the great interest in emotional Intelligence on the part of corporations, universities, and schools which has inspired research and curriculum development throughout these facilities.
Building one’s own emotional intelligence can have a lifelong impact. In corporations, including emotional intelligence in training programs has helped employees cooperate better and become more motivated, thereby increasing productivity and profits.
Billions of emails are sent each day round the world. What most people don’t realise, however, is that email is like a postcard; it can be read by anyone who knows how to access email as it travels from computer to computer across the internet, until it reaches its destination. Thus, the sender must assume that his or her emails are being read by others, just like a postcard.
If you need to send sensitive information, such as a social security number (in the USA, or its equivalent in other countries), sensitive company information, or patient records, you should not include it in the body of the email or as an attachment. There are several alternative solutions:
Use a strong password
Passwords are increasingly susceptible to cracking, but if carefully crafted, they can make it much harder to decode. Microsoft recommends using a password that has eight letters minimum (preferably 14), mixing upper and lower case letters, including at least one number and also, preferably, a symbol. People often use variations on their own name, a pet’s name, or their children’s name(s). However, the password should not contain a word that can be found in the dictionary. Examples of weak and strong passwords are:
Passwords are most often stolen through ‘phishing’ (ie, an email containing links to fake websites that appear to be legitimate websites, for the purposes of harvesting passwords) and ‘social engineering’ (a collection of techniques used to manipulate people into performing actions or divulging confidential information). In fact, a password is more likely to be phished than cracked.
Patient confidentiality
It’s important to maintain confidentiality of patient records, even if those records are pseudonymised or anonymised for health economics research. Both the American Medical Association and the UK General Medical Council have stated that patient records transmitted electronically fall under the ‘doctor-patient confidentiality’ agreement, and so need to be protected.
If all else fails, remember to close/lock your computer screen when you leave your office!
Somewhere inside all of us is the desire to be ‘good’ and to be liked. And, as a result, we may find we shy away from taking criticism (either positive or negative) and likewise get nervous about how to give criticism. Some of this nervousness is undoubtedly due to the very word ‘criticism’; it conjures up feelings of blame and failure. If the word ‘feedback’ is substituted for criticism, the whole thing almost immediately feels better and less confrontational.
Learning to both take and give feedback is an essential part of any job; these tips will help you examine both parts of the exchange and make the process less daunting and more effective.
Giving negative feedback
Positive feedback
Taking negative feedback
Accepting compliments
Candid feedback helps growth; if we are off track a little, or an employee of ours is, then the right kind of feedback can quickly re-route things. The more your career advances, the more your job should involve helping others to develop; knowing how to do it well increases the likelihood that it will be acted on and that you will be liked.
There is an increasing need for all of us to develop strategies for dealing with different cultures as business becomes more international and cross communication among different disciplines increases.
Liaising with colleagues from different cultures and backgrounds can become a large part of many jobs and is often a demanding task – working inside multi-cultural teams needs skill and sensitivity. Very likely there are simple language barriers, different communication styles and contrasting etiquettes. For example, in many Eastern cultures it’s polite to copy executives in on all emails, while in the US this might be viewed as irritating because it creates clutter.
The first step in bridging cultural gaps is to understand ourselves; none of us are neutral observers, we all have ingrained prejudices and preconceptions of our own. This is part of the influence of our own culture. We should try to identify and be aware of what constitutes ‘normal’ behaviour; what are our values? How do we see the world? What kind of behaviours and preconceptions in social and business settings do we regard as the norm?
Next, we need to attempt to understand the factors that have determined what our counterparts in different countries regard as the norm, from factual to attitudinal to behavioural (for example, certain particular economic factors will influence attitudes and this will shape the behaviour of the culture). This demands careful analysis – it can help to think about the attitudes which you and others are likely to have to factors such as:
Whilst all of us will see these factors in different ways to some extent, people from the same cultural backgrounds generally exhibit similarities in their cultural assumptions and attitudes.
The third step is to know how we are seen by others and the last is to learn to adapt, whilst remaining true to our own values.
It really does help if we make a conscious, non-patronising effort to alter our communication styles if we are to work effectively with people from other cultures. Since English is now the international language, thinking about how we can adapt our native tongue to help non-English speaking colleagues can be a great way to start.
By David Woods (dwoods@rxcomms.com)
When the body of Shakespeare’s Julius Caesar is brought before the Romans, does the bard have them say “Whodunnit?” No, he has Mark Antony deliver the eloquent “Friends, Romans, Countrymen” speech. And the Roman poet Horace showed his lyrical skill with: “Pick today’s fruits, not relying on the future in the slightest.” Carpe diem. He did not, you will note, say “Have a nice day.”
Not only has eloquence departed, but so it seems has simple direct speech. And is it any wonder when many university students can’t construct a coherent sentence, and ‘remedial English’ is a regular part of the college curriculum?
Allan Bloom, author of “The Closing of the American Mind,” thinks this is because students have lost the practice of reading; they want to be thought “authentic” by having few cultural pretensions and by refusing to make what they see as “hypocritical ritual bows to high culture.”
This, in turn, says Bloom, is because schools have failed to persuade students to read – let alone to like it. And this leads not only to loss of precision and colour in language, but also to a defensive posture that language doesn’t matter.
Thus, when I’m urged to observe the No Smoking sign or, worse still, to adhere to it… it sinks in that imprecise language occurs when people don’t think first about exactly what it is they want to say. Either that, or it’s a lack of vocabulary that can be papered over by such excrescences as the prevalent and ubiquitous “like,” as in “I’m not – like – into reading.”
Language is the most expressive and subtle instrument of communication that exists. Scientists, however, often sprinkle their language with jargon in trying to show that they’re doing something important. And politicians – who, heaven knows, should be masters of oratory – contribute to the decline of eloquence.
George Orwell, whose prose was eloquently clear and direct, believed that the great enemy of clear language is insincerity. He suggested that political language consists largely of euphemism, question begging and cloudiness.
He gives a wonderful example of the decline of eloquence, starting by quoting the well-known verse from Ecclesiastes: “I returned and saw under the sun, that the race is not to the swift, nor the battle to the strong, neither yet bread to the wise, nor yet riches to men of understanding, nor yet favour to men of skill; but time and chance happeneth to them all.”
He translates this into modern English, as follows: “Objective consideration of contemporary phenomena compels the conclusion that success or failure in competitive activities exhibits no tendency to be commensurate with innate capacity, but that a considerable element of the unpredictable must invariably be taken into account.”
Why this decline in eloquence? In part it’s the failure of schools to teach reading and language skills; it’s also the lowest common denominator language of television and, increasingly, of newspapers. I fear that it may also have to do with notions of egalitarianism: that to speak with clarity and verve is somehow elitist or effete.
Part of the solution might be a renewed respect for graceful speech and writing. This will be attained by proper and early teaching, wide and eclectic reading; and perhaps, in the interim, by ridiculing or satirising the sloppy language that is the product of sloppy thinking and that makes for mighty dull listening.
“Talking and eloquence are not the same,” said Ben Jonson. “To speak, and to speak well, are two things.”
nce, starting by quoting the well-known verse from Ecclesiastes: “I returned and saw under the sun, that the race is not to the swift, nor the battle to the strong, neither yet bread to the wise, nor yet riches to men of understanding, nor yet favour to men of skill; but time and chance happeneth to them all.”
He translates this into modern English, as follows: “Objective consideration of contemporary phenomena compels the conclusion that success or failure in competitive activities exhibits no tendency to be commensurate with innate capacity, but that a considerable element of the unpredictable must invariably be taken into account.”
Why this decline in eloquence? In part it’s the failure of schools to teach reading and language skills; it’s also the lowest common denominator language of television and, increasingly, of newspapers. I fear that it may also have to do with notions of egalitarianism: that to speak with clarity and verve is somehow elitist or effete.
Part of the solution might be a renewed respect for graceful speech and writing. This will be attained by proper and early teaching, wide and eclectic reading; and perhaps, in the interim, by ridiculing or satirising the sloppy language that is the product of sloppy thinking and that makes for mighty dull listening.
“Talking and eloquence are not the same,” said Ben Jonson. “To speak, and to speak well, are two things.”
Such ethical issues as truth, deception, confidentiality, paternalism, relativism, conflict of interest, and personal and social responsibility have an impact both on healthcare and on publishing. We’ll be examining some of these issues in future issues of HOC; but we’ll start here with deception, whose most obvious example is plagiarism.
Plagiarism has been a hot topic recently. Reporters have been fired from such august publications as the New York Times for fabricating stories. And in the UK, Ian McEwan was accused of using some brief wording in his best selling novel Atonement that was drawn too directly from another author’s romantic novel.
But plagiarism isn’t new. The Financial Times notes (and I’m quoting here with full attribution; not copying) that ‘Shakespeare… took a large number of his plots straight from a contemporary source, Holinshed’s Chronicles,’ and that ‘no less upright a figure than T.S. Eliot grandly declared that ‘immature poets imitate; mature poets steal.’’
Plagiarism is often hard to pin down since much published work can be a mixture of originality and half digested ideas vaguely plucked from memory. Nonetheless, it’s the imperative to compete or to ‘get there first’ that can sink writers and publications into an ethical swamp. According to the Freedom Forum Media Studies Center: ‘Seventy six per cent of [Americans] believe that journalists often or sometimes plagiarise material and 66% said that stories are often made up and passed off as real.’ Respondents to the survey blamed the rash of debacles on weak editing and pressure to beat the competition.
In medicine, if there’s a serious error, there’s a funeral and a lengthy lawsuit; in publishing, an error usually produces an apology and a retraction in four-point type buried in a subsequent issue of the publication.
In medical publishing, the issue is far more critical than in the general media. At the American Medical Publishers Association’s annual meeting a couple of years ago, The Economist’s then healthcare correspondent Shereen El Feki observed that publications can carry outlandish medical stories, stir up a furore with them, and then later countermand them. ‘Oops, sorry, we were wrong about [name the substance] being a cancer cure. At the same meeting, mathematician and author (Innumeracy) John Allen Paulos noted the tendency for writers in scientific publications to play fast and loose with numbers and statistics.
Publish or perish may be part of the problem, and peer review may be part of the solution. But not always. There can be selective underreporting of unfavourable results and overhyping of positive ones.
Plagiarism comes from the Latin for kidnapper. Rather than paying a ransom for it after your work is published, be vigilant as you write it. And don’t give your editors cause to suspect you of literary theft. Unlike Shakespeare’s editors, they can Google you if they think some part of your work may be less than pristinely original.
Google, by the way, apparently has some 10 million entries for plagiarism. The first one listed is plagiarism.org. One hopes they all meet ethical standards.
In the 1930s, psychologists began to research how our brains process written information. They found that the longer a sentence the more difficult it is for a reader’s short-term memory to hold its meaning, so clearly shorter sentences improve comprehension.
Readability formulas determine how difficult it is to read and understand a piece of writing.
Robert Gunning’s Fog Index (GFI) was one of the first efforts to quantify the readability. The number that results from the following calculation correlates to the grade level:
GFI = [(number of words / number of sentences) + number of ‘difficult words’] x 0.4
So the GFI in pulp novels is 8–10; that of tabloid newspapers is 10–12; while medical journals score 14–16. Not surprisingly, insurance policies score an daunting 18–20!
Professional writing should score between 10 and 15. Below 10, and you are in danger of over-simplifying your message. Over 15, and your reader may struggle to understand.